FAQ's
What is MSCLBOX?
MSCLBOX is a curated subscription service providing monthly boxes of muscle-building supplements, performance snacks, and training-support items designed for everyone on their fitness journey.
Who is MSCLBOX for?
MSCLBOX is for EVERYONE! whether you're an athlete who has been training for years or somebody who is just starting their journey, MSCLBOX is designed for everyone.
What comes in each box?
Each monthly box typically includes Protein samples, snacks, high-protein/low calorie meal ideas, accessories and more.
How does the subscription work?
Subscriptions are billed monthly. New boxes ship automatically unless the subscription is paused or canceled before the billing date.
Can I customize my box?
Right now we do not offer customizable options on boxes, however if you have any dietary requirements, get in contact with us and we will try our best to accommodate.
Are the supplements safe?
Products come from reputable manufacturers and follow industry safety standards. Consult a healthcare professional before starting new supplements, especially if you have medical conditions or take medication.
Do you offer vegan or allergen-friendly options?
Vegan, dairy-free, and nut-free alternatives may be available. Availability depends on inventory.
When will my box ship?
Boxes typically ship within the first 2 weeks of the month, Boxes purchased after the 20th of each month then get shipped the following month (If subscribed) Those purchasing one-time boxes should receive their boxes within 5-7 working days.
Can I cancel my subscription?
Yes. Account holders can cancel anytime from the subscription settings before the monthly billing date. (If you can't see this then email us and we will cancel.)
Do you ship internationally?
Right now we only ship to Mainland UK, we are looking at shipping options to Europe in the future
What is your return policy?
Due to the consumable nature of products, returns are not accepted for opened items. Damaged or missing items are eligible for replacement; contact support with order details.
How do I contact support?
Support is available via the MSCLBOX website contact form or you can email us at msclmysterybox@gmail.com